As contractors in the hospitality construction industry, you must consider factors that aren’t relevant in “regular” construction projects. Here are some factors that separate constructing or renovating hospitality properties from constructing or renovating general properties:
Guest Opinions
The most significant factor? Customer satisfaction. In the hospitality industry, the most important opinion is that of your guests. These guests will stay at your property, experience the amenities, and recommend the place to others. Positive guest opinions translate to increased profitability! A guest’s review can make or break your hotel’s reputation – especially if your property is newly built or renovated. When opening or re-opening a new hotel, first impressions are everything. Some spaces useful to business people looking for a place to stay are quiet areas to work and meet, such as coffee shops, restaurants, or lobbies. If you are trying to cater to the people of the business industry, stray away from hosting loud and lively events near quiet areas. To ensure business people have a satisfying stay, you need to provide a calming, relaxing, and productive space.
Services
If you’re working on a hospitality renovation project, the risks that come with guest opinions are twice as important! Many hotels do not shut down operations during the renovation because it is very costly. When renovating, try to keep disturbances at a minimum. There are many things a general contractor can do to keep guests happy. For example, you can close off certain areas of the property, or management can communicate the renovation timeline to customers to better manage what they can expect. Management can even consider offering more and varied perks to guests during the renovation to offset any potential ill will.
Aesthetic
Style and visuals are the main visual difference between hospitality and commercial or urban construction. The visuals of a hotel have to be memorable and unique yet comfortable. Typical commercial design is focused on creating the most utility in high-traffic areas. Residential construction is centered around comfortable living in a low-traffic area. On the other hand, hospitality construction needs to have high utility and comfort levels in a high-traffic area! In other words, hospitality construction balances the best of both the commercial and urban construction worlds. When traveling, guests want their stay to be a unique experience that doesn’t sacrifice the comforts of home. Quality FF&E, beautiful lighting, well-designed public spaces, and amenities like beautiful pools and fitness centers significantly contribute to the style and aesthetic factor. If you don’t think your property is gorgeous, why would your guests?
Need help with your hospitality construction?
Our team at Case and Associates is ready to make your hotel a dream getaway for your guests. We’ve worked in every corner of the United States in every environment one can imagine – and the result is always the same. Exceeded expectations. On time, every time. Do you need a team that will execute your idea? We are a team of experienced hospitality general contractors who serve clients nationwide and specialize in hotel renovations and construction. We know the ins and outs of completing quality projects on time and within budget! Reach out to us today, and we’ll be happy to send you a reference of our other successful projects and partnerships.